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How
to place your order
How
to pay for your order
Delivery
Back
orders
How to place
your order
Ordering with James & James is
simple. Just surf our site, & when you find the style you
want to order, click the 'add to cart' button. You will then be
informed that the item has been added to your shopping cart. When
you have finished browsing, just click the 'view cart' button
& you will be shown the contents of your shopping cart. If
you are ready to order the goods in your cart, click 'proceed
to checkout', & you will then be taken to a secure payment
page where we will need to take your name, delivery address &
payment details. All prices shown are final purchase prices &
include UK VAT. Please note we do not give out customer details
to third parties under any circumstances..
If the goods you have ordered are in stock, we will despatch your
order on the day we receive payment for your order. (i.e. if you
pay by credit card over the internet before 3.00pm Monday to Friday,
we will despatch your order the same day).
If you experience problems ordering
over the internet, would like to check the availability of a product,or
would simply prefer to place your order over the telephone, you
may do so by calling us on 08453 471717 (UK Local Rate).
Availability
We endeavour to keep our site as
up to date as possible, & sizes displayed are available to
order. Occasionally an item may be out of stock & a delivery
pending from our supplier. In this case we will contact you to
see if you would like to wait for the delivery or cancel your
order. We do not make any charges to your credit card if an item
is out of stock. If your size is not displayed, this means that
the size is out of stock & we are unable to obtain any more
stock from our suppliers.
How to pay
for your order
You can pay by any major credit
card, by cheque/postal order, or by bank transfer.
Pay by credit card
If you decide to pay by credit card
you can do so by Secure server on our site, fax, phone or mail.
Details taken over our secure area are transmitted using 128bit
encryption. Orders are held encrypted on our server until they
are processed. It is our policy not to make any charge to your
credit card until your order is ready to ship.
Credit Card
security
We know that credit card security
is one of the main concerns for internet shoppers. In conjunction
with our partners at Swift Internet we use 1024 bit encryption
to ensure that your credit card details & other sensitive
information are kept secure. We will not share any information
provided by you (including payment details, name, address, telephone
number, or e-mail address) with any third party.
In addition to this we display our site certificate seal to assure
visitors our site is secure. To view our site certificate, please
click on the logo below.
Pay by cheque
If you decide to pay by cheque, the
delivery schedule of you order will depend on when we receive
the cheque & the time it takes to clear through our bank (usually
5 working days).
Pay by bank order
If you decide to pay by Bank Order,
we will send you an e-mail to confirm availability & invoice
total. You can then pay by bank order using the following details:
Bank Name: HSBC
Sort Code: 40-46-19
Account Number: 51411764
Account Name: James & James Footwear Ltd
IBAN Number: GB90MIDL40461951411764
SWIFT (BIN) Code: MIDLGB2121D
The delivery shedule for payment by bank order
is dependant on the time it takes the transfer to clear through
our bank (approx 3 days).
Out of stock
items
Whilst every effort is made to ensure
that our web site is up to date, it is sometimes possible that
the item ordered is out of stock.
Should any item ordered not be available for immediate delivery,
we will contact you by e-mail with the estimated delivery time.
You have the option to cancel your order at any time.
Delivery
CLICK
HERE for delivery charges
In stock orders placed before 3.00pm
Monday to Friday, will be despatched the same day.
Please note that orders placed after 3.00pm Monday to Friday will
not be despatched until the next business day. Orders placed on
Saturday, Sunday or Bank Holidays will be despatched on the next
business day.
Mainland UK orders will be delivered by Royal Mail (www.royalmail.com)
or FedEx carriers (www.fedex.com/gb/), Monday to Friday during
business hours 9am-5.30pm.
Delivery to Northern Ireland, Channel Islands & the Highlands
of Scotland may take 1 extra business day dependant on location
& the carrier. Unfortunately, this is beyond our control.
Please ensure that somebody is present at
the delivery address to accept the delivery. If nobody is present
to accept the delivery, the carrier will leave a calling card
with your parcel details. In this case, they will attempt delivery
on the following business day. If the carrier is unsuccessful
at delivering your parcel on the following business day, your
parcel will be returned to your local depot & the carrier
will need to be contacted by you to arrange a convenient time
for delivery. The carrier will leave your item with a neighbour
if it is more convenient. In this case, please contact us to make
these arrangements.
Overseas orders will be sent via a partner
of FedEx, by DHL or by Royal Mail Airmail.
Shortages
Any shortages in delivery must
be reported within 48 hours of delivery (or by next business day).
Any shortages reported after this period cannot be entered into.
Free Delivery
Free delivery applies to ALL clothing
items & will be delivered on a standard service (within 3
days) by Royal Mail in the United Kingdom only. Next day delivery
is available on clothing at a flat rate charge of £5.00.
Selected footwear items are also available with free delivery.
Footwear items which qualify for free delivery are indicated on
their individual page.
Saturday Delivery
If you require Saturday delivery, please
contact us for a quote. Our carriers charge a premium for Saturday
delivery & this can vary depending on your location.
Deliveries will not be made under any
circumstances on any of the following days:
-Sundays.
-Bank Holiday Mondays.
-Good Friday.
-Christmas Day.
-Boxing Day.
-New Years Day.
Footwear
Delivery Charges & Schedules
|
|
Delivery
Service
|
Number
of Pairs
|
|
1
pair
|
2
pairs
|
3
pairs & over
|
|
UK
(exc Eire)
Within 3 Working Days
|
£4.00
|
£6.00
|
£7.00
|
|
UK
(exc Eire)
EXPRESS
Next Working Day
|
£5.00
|
£7.00
|
£8.00
|
|
Europe
& Eire
(3-7 Working Days)
|
10.00 GBP
|
17.00 GBP
|
22.00 GBP
|
|
Europe
& Eire EXPRESS
(2 Working Days)
|
15.00 GBP
|
22.00 GBP
|
27.00 GBP
|
|
USA
(5-10 Working Days)
|
18.00 GBP
|
24.00 GBP
|
30.00 GBP
|
|
USA
EXPRESS
(3-4 Working Days)
|
25.00 GBP
|
30.00 GBP
|
35.00 GBP
|
|
Rest
of World
(5-10 Working Days)
|
24.00 GBP
|
30.00 GBP
|
36.00 GBP
|
|
Rest
of World EXPRESS
(3-4 Working Days)
|
30.00 GBP
|
36.00 GBP
|
42.00 GBP
|
|
Clothing
/ Accessories Delivery Charges & Schedules
|
|
Delivery
Service
|
|
|
UK
(exc Eire)
Within 3 Working Days
|
FREE
|
|
UK
(exc Eire) EXPRESS
Next Working Day
|
£5.00
|
|
Europe
& Eire
(3-7 Working Days)
|
10.00 GBP
|
|
USA
(5-10 Working Days)
|
18.00 GBP
|
|
Rest
of World
(5-10 Working Days)
|
24.00 GBP
|
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