About Us

We are James & James Footwear Ltd.

Our website has been established since May 2000. We have been established as a business since 1976, selling top branded footwear, clothing & Oakley sunglasses.
We stock over 10,000 items & produce our website in-house. This enables us to keep the online store up to date & to display new ranges as soon as they are available.

VAT reg No 619 7196 07
Company Reg No 05390215

Company Registered Office:
(NOTE THIS IS NOT OUR STORE OR POSTAL ADDRESS)
MKL Partnership
Herston Cross House
230 High Street
Swanage
Dorset
BH19 2PQ
**Please do not send correspondence, or return goods to this address**

Contact Us

You can contact us in the following ways:

Hours Of Business:		Monday - Friday 9:30 am - 4:30 pm (Excluding Bank Holidays)
Telephone:		08453 471717 (UK Local Rate) 01202 545910 (9:30 am - 4:30 pm)
Fax:		01202 762195
e-mail (general):		mail@jamesandjames.com
e-mail (website):		webmaster@jamesandjames.com
Post:		James & James Footwear Ltd Unit 19, Branksome Business Park, Bourne Valley Road, Poole BH12 1DW We are currently only able to offer an online service. Our warehouse is currently not open to the public. However, you may collect an order from us or make an exchange.

How to Order

How to place your order
How to pay for your order
Delivery
Back orders

How to place your order
Ordering with James & James is simple. Just surf our site, & when you find the style you want to order, click the 'add to cart' button. You will then be informed that the item has been added to your shopping cart. When you have finished browsing, just click the 'view cart' button & you will be shown the contents of your shopping cart. If you are ready to order the goods in your cart, click 'proceed to checkout', & you will then be taken to a secure payment page where we will need to take your name, delivery address & payment details. All prices shown are final purchase prices & include UK VAT. Please note we do not give out customer details to third parties under any circumstances..
If the goods you have ordered are in stock, we will despatch your order on the day we receive payment for your order. (i.e. if you pay by credit card over the internet before 3.00pm Monday to Friday, we will despatch your order the same day).

If you experience problems ordering over the internet, would like to check the availability of a product,or would simply prefer to place your order over the telephone, you may do so by calling us on 08453 471717 (UK Local Rate).

Availability
We endeavour to keep our site as up to date as possible, & sizes displayed are available to order. Occasionally an item may be out of stock & a delivery pending from our supplier.
In this case we will contact you to see if you would like to wait for the delivery or cancel your order.
If your order is out of stock with no possibility of obtaining further stock, your credit/debit card will be refunded immediately.
If your size is not displayed, this means that the size is out of stock & we are unable to obtain further
stock from our suppliers.

How to pay for your order
You can pay by any major credit card, by cheque/postal order, or by bank transfer.

Pay by credit card
If you decide to pay by credit card you can do so by Secure server on our site, fax, phone or mail. Details taken over our secure area are transmitted using 128bit encryption. Orders are held encrypted on our server until they are processed. It is our policy not to make any charge to your credit card until your order is ready to ship.

Credit Card security
We know that credit card security is one of the main concerns for internet shoppers. In conjunction with our partners at Swift Internet we use 1024 bit encryption to ensure that your credit card details & other sensitive information are kept secure. We will not share any information provided by you (including payment details, name, address, telephone number, or e-mail address) with any third party.
In addition to this we display our site certificate seal to assure visitors our site is secure. To view our site certificate, please click on the logo below.

Pay by cheque
If you decide to pay by cheque, the delivery schedule of you order will depend on when we receive the cheque & the time it takes to clear through our bank (usually 5 working days).

Pay by bank order
If you decide to pay by Bank Order, we will send you an e-mail to confirm availability & invoice total. You can then pay by bank order using the following details:

Bank Name: HSBC
Sort Code: 40-46-19
Account Number: 51411764
Account Name: James & James Footwear Ltd

IBAN Number: GB90MIDL40461951411764
SWIFT (BIN) Code: MIDLGB2121D

The delivery shedule for payment by bank order is dependant on the time it takes the transfer to clear through our bank (approx 3 days).

Out of stock items
Whilst every effort is made to ensure that our web site is up to date, it is sometimes possible that the item ordered is out of stock.
Should any item ordered not be available for immediate delivery, we will contact you by e-mail with the estimated delivery time. You have the option to cancel your order at any time.

Delivery
CLICK HERE for delivery charges
In stock orders placed before 3.00pm Monday to Friday, will be despatched the same day.
Please note that orders placed after 3.00pm Monday to Friday will not be despatched until the next business day. Orders placed on Saturday, Sunday or Bank Holidays will be despatched on the next business day.
Mainland UK orders will be delivered by Royal Mail (www.royalmail.com) or FedEx carriers (www.fedex.com/gb/), Monday to Friday during business hours 9am-5.30pm.
Delivery to Northern Ireland, Channel Islands & the Highlands of Scotland may take 1 extra business day dependant on location & the carrier. Unfortunately, this is beyond our control.

Please ensure that somebody is present at the delivery address to accept the delivery. If nobody is present to accept the delivery, the carrier will leave a calling card with your parcel details. In this case, they will attempt delivery on the following business day. If the carrier is unsuccessful at delivering your parcel on the following business day, your parcel will be returned to your local depot & the carrier will need to be contacted by you to arrange a convenient time for delivery. The carrier will leave your item with a neighbour if it is more convenient. In this case, please contact us to make these arrangements.
Overseas orders will be sent via a partner of FedEx, by DHL or by Royal Mail Airmail.

Shortages
Any shortages in delivery must be reported within 48 hours of delivery (or by next business day). Any shortages reported after this period cannot be entered into.

Free Delivery
Free delivery applies to ALL clothing items & will be delivered on a standard service (within 3 days) by Royal Mail in the United Kingdom only. Next day delivery is available on clothing at a flat rate charge of £5.00. Selected footwear items are also available with free delivery. Footwear items which qualify for free delivery are indicated on their individual page.

Saturday Delivery
If you require Saturday delivery, please contact us for a quote. Our carriers charge a premium for Saturday delivery & this can vary depending on your location.

Deliveries will not be made under any circumstances on any of the following days:
-Sundays.
-Bank Holiday Mondays.
-Good Friday.
-Christmas Day.
-Boxing Day.
-New Years Day.

Footwear Delivery Charges & Schedules
Delivery Service	Number of Pairs
Delivery Service	1 pair	2 pairs	3 pairs & over
UK (exc Eire) Within 3 Working Days	£4.00 PER ORDER
UK (exc Eire) EXPRESS Next Working Day	£5.00 PER ORDER
Europe & Eire (3-7 Working Days)	10.00 GBP	17.00 GBP	22.00 GBP
Europe & Eire EXPRESS (2 Working Days)	15.00 GBP	22.00 GBP	27.00 GBP
USA (5-10 Working Days)	18.00 GBP	24.00 GBP	30.00 GBP
USA EXPRESS (3-4 Working Days)	25.00 GBP	30.00 GBP	35.00 GBP
Rest of World (5-10 Working Days)	24.00 GBP	30.00 GBP	36.00 GBP
Rest of World EXPRESS (3-4 Working Days)	30.00 GBP	36.00 GBP	42.00 GBP

Sunglasses, Clothing & Accessories Delivery Charges & Schedules
Delivery Service	Price
UK (exc Eire) Within 3 Working Days	FREE
UK (exc Eire) EXPRESS Next Working Day	£5.00
Europe & Eire (3-7 Working Days)	10.00 GBP
USA (5-10 Working Days)	18.00 GBP
Rest of World (5-10 Working Days)	24.00 GBP

Website Problems

I cannot access the secure payment page
If you are using our site from a work location, your systems administrator may have placed a restriction on the viewing or accessing of secure web pages.

Nothing happens when I "click for details" on an item.
If you click on an item & do not see a box featuring an enlarged picture & the details of the shoe, this may be due to a couple of known issues:

You may have to enable Javascript on your web browser. There are different methods of enabling Javascript depending on the web browser you are using. To find out how to enable Javascript, please contact the manufacturer of your browser.

If you have a "pop up killer" installed on your PC or Mac, this may prevent the window with the product details from opening. A pop up killer is a program which stops pop up advertising windows from appearing at random when you are using the internet. In order to view our site, you may have to change the settings of this program or temporarily disable it. Please note we do not use any third party advertising on our site.

If you experience a problem other that that specified above, please contact the administrator webmaster@jamesandjames.com

Manual order form
If you cannot access the product pages properly, and know the style & colour of the shoe you want, you may use our manual secure order form by CLICKING HERE.

Resending credit card details
If your payment by credit card has been declined, or the wrong details were submitted, you can re-send your details using our secure card payment form by CLICKING HERE.

Terms & Conditions

Conditions of sale
All goods purchased from our site must be paid for in full before goods are despatched. We do not operate a 'cash on delivery' service.
Delivery times quoted are per working day, & do not include Saturday, Sunday, or UK bank holidays. For example: If you place your order for next day delivery before 3.00pm on Friday, your order will be delivered on Monday.

Exceptions of sale
All credit card orders are thoroughly checked, we will not despatch any orders until we have verified the authenticity of the credit card details submitted.

Orders from outside the UK
We ship goods to all parts of the world, the delivery schedule for items sent outside the UK is:
Europe: Approx 3-7 working days (2 working day EXPRESS service available).
Rest of World: Approx 5-10 Working Days (3-4 working day EXPRESS service available).

Sales Tax Exemption
If you are ordering from a non EU member state country in Europe (including the Channel Islands), or from anywhere outside Europe, you are exempt from paying UK sales tax (V.A.T.). If the item you have ordered is subject to UK sales tax (this does not include steel toe industrial workwear), we will deduct the amount of sales tax from the item before it is shipped (exemption does not apply to postage).

Privacy Policy
Any personal information submitted to our company, whether it be by telephone, fax or internet e-mail, will not under any circumstances be shared or given to any third party company for the purposes of mass mailing, advertising, or any other form of contact. James & James Footwear Ltd will not use any information given by you to make contact with you, except in the case of order confirmation, advice of stock availability, or if you have subscribed to our mailing list.

Copyright Information
All website text, design, graphics, and the selection and arrangement thereof, and other material on this Website are copyright James & James Footwear Ltd except brand devices or otherwise indicated. All rights reserved. You are permitted to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use. No part of the Website or any material appearing on the website may be reproduced or stored in or transmitted to any other web site or by any other media without the express permission of James & James Footwear Ltd. Any other use of the material and content of the website is strictly prohibited. You agree that you will not (and will not assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Returns Procedure

Returning your purchase

Please return unsuitable / faulty items to us via the Post Office. It is advisable, but not essential, to send the item by recorded delivery.

Returns will be dealt with in the following way.

Unworn / Unsuitable Items
If you need to return your purchase because it does not fit, or is unsuitable, please use the returns slip on the invoice which is sent with your item, & send the item back to the address below, stating the reason for returning the item(s), and whether a replacement or a refund is required. The item must be returned in original unworn condition, in it's original packaging, within 28 days of purchase (exceptions can be made in the case of Christmas presents).

If a replacement is required, please ensure you state the Make, Style, Colour & Size of the item you require in exchange.

Replacement items sent in the UK will be sent postage free (a charge will be made for overseas items).

If a refund is required, please allow up to 7 working days (from the date you return the item) for the refund to clear through to your credit card account. Refunds will be made using the same method used for the original purchase of the shoes. Please note for security purposes, we can only refund the same credit card which was used for the original transaction. Postage charges are not refundable.

Faulty Items
In the unfortunate case of an item which has developed a fault which has not been caused by misuse, within a year of purchase, please return it to us for inspection.

Upon identification of a fault, we will refund any postage charge incurred by the customer, & send a replacement or issue a full refund.

Please send all returns to: